Here are some of the steps we have taken to ensure your privacy;
The Strongest Possible Computer Defenses
Our in house team of programmers and computer specialists have designed a multilayered firewall and virus scans, secured servers, mandatory password changes that ensures your information can’t be hacked.
Our products are delivered anonymously and in a plain brown box or a tan envelope depending on your order. Forbidden Apples is a registered and well known name, so we use an alias on the return address in order to protect you.
We make sure that your privacy extends to your credit card statement. We have taken the necessary steps that will make sure our name will never appear in your billing statement.
These are the reasons we ask for your personal information;
Your Name and Billing Address
Your name and billing address is collected in order to verify that the person with the credit card used for payment is the real owner of the credit card. An address verification system which uses the numeric value of your street address and zip code is used to verify that the information is correct. The information generated is verified against the address where your credit card bill is sent.
Also at no given moment will you receive marketing materials via mail to the address given.
Your Shipping Address
This is where your packages will be sent.
Your Email Address
This is where information relating to your order will be sent such as updates, online confirmations, shipping confirmations and customer service inquires.
Your Phone Number
We ship through UPS, USPS, FedEx, DHL. Shipping through UPS or USPS requires the recipients phone number. In the event your phone order is delayed or there is problem with your shipping we will need to reach out to you to give you an update.
Your Credit Card Information
We require your credit card number, expiration date, and security code in order to process your transaction. Your card is charged only after the order is shipped. We do not store this information in our system.
We ask you to confirm that you are 18 or older to order products from our website. We do not sell our products to minors.
Your order will be delivered in nondescript brown boxes that are sealed with reinforced tape. The packaging will not indicate the contents of the item inside.