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F.A.Q

What information do you collect when placing an order? Why?

We will require your email address, phone number, billing information and shipping address.

Your email address will not be shared will not be shared with any third party. Your email will only be used to in response to your inquires concerning your order(s) product(s) and to comply with the requirements of the law (verification of suspected fraudulent activities).

Your shipping address is required for only shipping purposes and it is strictly between us (Forbidden Apples) and the selected carrier.

Your billing information is required when your order has been placed for our paperwork. We may only disclose your billing information to the issuing bank for verification purposes.

Will anyone be able to figure out what's in my package?

We take privacy seriously that is why we deliver your items in plain brown secure boxes and there won’t be indicators such as markings of branding.

Does it show on my bill that I bought this sort of product?

Never! The name on your credit card statement will read “web merchants”.

What if I have a privacy question?

Contact our customer support

I haven't received my order yet, where is it?

You can always check the status of your order by entering your order ID number and a ZIP code on our website.

How do I cancel my order?

Contact customer support.

Are children safe at Forbiddenapples.com?

Products sold on forbiddenapples.com is strictly for people above 18 years of age. We don’t sell products to minors.

The minute you register on forbiddenapples.com, purchase a product and you provide us with your personal information you are assuring forbiddenapples.com that you are over the age of 18 and that any information given to forbiddenapples.com about a third party is from a third party that is about 18 years.

Are these products safe for use?

Yes they are. The products should be used for the purpose they are made for. We are not responsible for any physical harm that may arise from misuse of the product.

How do I get discounts on packages?

Discounts are only available on special events or holidays.

How can I get a tracking number for my package?

We will send you the tracking number once your order has been placed.

How do I ask for a refund?

We offer refund up to 30 days if the package is unopened and undamaged.

How do I sign up as a member?

Signing up is easy. Fill out the form with the correct information on the website. You will receive a confirmation email, click on the link and you will be a registered member.

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